6.7High RiskNo Shortage
Information Officers
Inquiry Clerks and Receptionists · Call or Contact Centre Information Clerks
High Risk
Median Weekly Pay
$1,293
Full-time workers
Employment
85,300
Total workers
10yr Growth
+8.1%
Projected to 2034
Shortage Status
No Shortage
JSA Official AI Exposure
Automation66.0%
Augmentation70.0%
Key Tasks
- •Answering inquiries about goods and services, and providing information about their availability, location, price and related issues
- •Responding to inquiries about problems and providing advice, information and assistance
- •Recording information about inquiries and complaints
- •Referring complex inquiries to team leaders or expert advisers
- •Issuing relevant forms, information kits and brochures to interested parties
- •Accessing and operating computer network systems and communication systems such as public address and paging systems
- •May refer inquiries to other sources
Employment Projections to 2034
Median Age
37
Female Share
70.0%
Part-Time Share
32.0%
Skill Level
4 / 5