6.6Moderate
Switchboard Operators
Clerical and Office Support Workers · Clerical and Office Support Workers
AI exposure measures how much this occupation's tasks may change. It is not the probability that the job will disappear.
Personalise this result for the work you actually do →Moderate Risk
Median Weekly Pay
N/A
Full-time workers
Employment
2,600
Total workers
10yr Growth
+1.6%
Projected to 2035
Shortage Status
N/A
JSA Official AI Exposure
Automation65.0%
Augmentation70.0%
Key Tasks
- •Operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
- •Responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
- •Investigating operating system problems and informing maintenance services
- •Alerting emergency services when required
- •Recording details and determining charges for designated types of calls
- •May monitor the efficiency of systems and maintain service sampling records
Employment Projections to 2035
Median Age
49
Female Share
68.0%
Part-Time Share
16.0%
Skill Level
5 / 5
Lowest